Manufacturing IT Systems Engineer

Manufacturing IT Systems Engineer
Overview

We are seeking an IT Systems Engineer to support a large-scale project in the Raleigh area. This role is part of a cross‑functional IT Infrastructure team and will provide Tier 1–2 operational support, as well as assist in the maintenance and administration of IT systems.

This is an individual contributor role (non‑managerial) reporting to the IT Infrastructure Manager for the project.

• Install, configure, troubleshoot, and resolve issues with:
  • Network devices (switches, routers, firewalls, wireless access points)
  • Infrastructure systems (monitoring tools, network management systems)
• Provide hands‑on support for hardware and software, including:
  • Server room and patch room buildouts
• Deliver Tier 1–2 support for:
  • Network infrastructure
  • Onsite virtual servers
  • ERP systems (including SAP support such as iDOC monitoring, analysis, and issue resolution)
• Act as liaison between site users and centralized IT support teams
• Provide after‑hours and ad hoc support for production and IT‑related issues
• Maintain network and infrastructure documentation according to corporate and regulatory standards
• Support backup and restore processes for manufacturing systems
• Collaborate with vendors for troubleshooting, installations, and system improvements
• Ensure compliance with regulatory requirements (e.g., FDA, cGMP)
• Follow all safety, environmental, and PPE requirements
• Participate in system lifecycle activities and IT/automation implementation
• Support project milestones and communicate progress to project management teams
• Ensure alignment with project scope, quality standards, and architecture requirements
• Perform additional duties as assigned

• Bachelor’s degree in Computer Science, Information Technology, or related field
• OR
• Associate’s degree in a related field plus 7+ years of relevant experience in:
  • Network implementation and administration in medium to large enterprise environments
  • Supporting Windows‑based virtual servers

• Networking certifications (e.g.,
  CCNA, CCNP
  )
• Strong understanding of networking principles and concepts
• Experience troubleshooting and maintaining:
  • Network hardware (switches, routers, firewalls)
  • Infrastructure systems and monitoring tools
• Experience with Windows‑based virtual server environments
• Background in regulated industries (e.g., pharmaceutical, biotech, food, beverage, manufacturing)
• Knowledge of:
  • IT infrastructure lifecycle management
  • Network security implementation
  • Regulatory compliance for computer‑based systems (e.g., FDA guidelines)
• Experience coordinating across IT infrastructure, networking, and application teams
• Strong documentation and communication skills

• Onsite role (5 days/week) with direct customer interaction
• Occasional travel may be required to support project delivery
• Provide after‑hours support as needed
• Must complete assigned SOPs on time
• Expected to commit full‑time for the duration of a multi‑year project
• Strong documentation and communication skills

$125,000 - $160,000 with company subsidized medical, dental, and vision insurance with PTO and Holiday Offerings available