Desktop Support

Role Overview

This role is fully ON SITE.

• Knowledge of Active Directory – Must
• Familiar with MFA’s and SSO – Must
• Knowledge of Laptop setup/imaging – Preferred
• Knowledge of a ticketing system (doesn’t have to be Jira – we can teach) – Must
• Knowledge of New Account creations in Azure – Preferred
• Familiar with O365 Suite – Must
• If possible, someone who has taken out laptop batteries and replaced them – Preferred
• Very organized and can ensure inventory goes on shelves/closets it belongs on – Must
• Someone who can lift to 15 pounds – Must
• Someone who is able to help prep and ship machines out to users or vendor – Must

• Previous Support experience (Tier II/Intermediate) – Must
• Knowledge of Active Directory – Must
• Familiar with MFA’s and SSO – Must
• Knowledge of Laptop setup/imaging – Preferred
• Knowledge of a ticketing system (doesn’t have to be Jira – we can teach) – Must
• Knowledge of New Account creations in Azure – Preferred
• Familiar with O365 Suite – Must
• If possible, someone who has taken out laptop batteries and replaced them – Preferred
• Attention to detail – Must
• Very organized and can ensure inventory goes on shelves/closets it belongs on – Must
• Someone who can lift to 15 pounds – Must
• Someone who is able to help prep and ship machines out to users or vendor – Must

• Processing Tickets
• SSO
• Knowledge of Laptop setup/imaging
• Customer Service
• Troubleshooting
• Desktop Support
• O365 Suite

Intermediate Level

Contract position based out of Cary, NC.

The pay range for this position is $23.00 - $27.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cary, NC.

This position is anticipated to close on Jun 22, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.