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Help Desk Analyst: iOS/macOS Pro
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-06-26
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Red Oak Technologies is seeking a Help Line Analyst 1 to provide first-line technical support via phone, email, and chat in Cary, NC. The successful candidate will handle macOS and iOS issues, log tickets in Service Now, and deliver exceptional, customer-focused communication. Ideal candidates have a Bachelor's degree in Computer Science or a related field and up to 2 years of experience in technical support.
This role emphasizes problem-solving skills and effective time management. The work schedule is standard hours, Monday through Friday.
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