Project Manager - AI Outcomes

Expedient is a full‑stack technology services provider that helps mid‑market and enterprise organizations modernize their infrastructure, manage their data, and deploy AI safely h 25 years in business, a 99 percent client retention rate, a 100 percent uptime SLA, and 200+ active technology certifications, Expedient delivers managed cloud, data, and AI services under a single operating model:
Intelligent Infrastructure.

AI CTRL is Expedient's enterprise AI platform. It is the governed environment through which every prompt, every response, and every automated AI workflow inside a customer's organization is routed, monitored, and controlled. The platform is organized around six pillars:
Secure AI Gateway, Multi-Model Chat, Compliance and Observability, AI Data Connectors, Agentic Workflow Engine, and Private Model Hosting.

The Project Manager, AI Outcomes runs Expedient's complex customer engagements on the AI CTRL platform. These are multi‑month, SOW‑based engagements delivered by Expedient teams in partnership with the customer, with external delivery partners brought in when required, that map a customer's business process and ship the agentic workflow that automates it.

This role is the discipline that keeps every engagement on plan. You execute against the SOWs that govern each engagement: scheduling, staffing coordination, cost and milestone tracking, risk management, and the acceptance process. You will be the client's primary day‑to‑day Expedient counterpart for engagement execution.

This is a consulting‑flavored role inside a product company. You will bring the engagement management discipline of a consultancy, an agency, or a professional services firm into Expedient's AI CTRL delivery model.

• Run multiple concurrent AI CTRL customer engagements end to end: kickoff, discovery, design, build, test, acceptance, and handoff to Customer Success.
• Maintain integrated project plans across internal delivery teams, customer teams, and partner teams.
• Drive the engagement cadence: standups, weekly status, steering committee, change requests, and executive escalations.
• Hold the line on critical path. Identify blockers early, escape cleanly, and unblock without ceremony.

• Execute against the SOW from kickoff through final invoice: milestones, deliverables, acceptance criteria, and payment triggers.
• Track burn rate, forecast to completion, and engagement spend against plan. Surface variances to the Solutions Architect and engagement leadership before they become material.
• Identify out‑of‑scope work as it emerges and elevate to the Solutions Architect for change order action. No quiet absorption of scope drift.
• Protect schedule and quality by managing staffing handoffs, dependency risk, and rework drivers.

• Lead business process engineering work with customers. Map existing processes, identify automation candidates, design future‑state workflows, and translate them into agent specifications the engineering team can build to.
• Run workshops with customer subject matter experts and executive sponsors to validate process redesign and secure adoption commitment.
• Capture and codify process patterns across engagements so the next customer engagement starts faster.

• Serve as the primary day‑to‑day Expedient counterpart for engagement execution. Build working trust with engagement sponsors, business stakeholders, and IT counterparts.
• Prepare and run steering committees in partnership with the Solutions Architect. Lead the operational portions of executive readouts that connect engagement progress to business outcomes.
• Manage expectations on schedule, cost, and outcomes with honesty and a clean paper trail.

• Coordinate internal delivery teams, Solutions Architects, and Customer Success.
• Manage the working relationship with delivery partners and subcontractors when an engagement requires external capacity. Track adherence to partner SOWs, which the partners own.
• Serve as the operating bridge between the customer engagement and the AI CTRL product…