Time and Material ; Quotation and Clarification

Job Title

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

Processes incoming orders, inquiries and/or requests regarding products and/or services.

Performs order management for assigned customers, manages and files clients' information in the information system.

Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.

Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.

Cooperates with clients and sales representatives to clarify orders and issues.

Participates in investigating and resolving commercial and/or technical problems.

Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines.

Thinking is about applying / adapting the "right" procedure to a process or an issue arising.

Unexpected situations need effective solution.

Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available.

Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment.

Position operates major parts or full spectrum of dedicated specialized standard software packages.

Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period.