IT Operations Professional

IT Operations Professional - Contract to Permanent Overview:
Performs IT operations and maintenance activities according to approved procedures, guidelines and standards. Supports customization and facilitates IT operations and maintenance processes. Implements programs and procedures for safeguarding data/information security and safety. Executes and/or organizes relevant testings. Designs and documents existing and changed IT operational processes. Develops necessary service levels in order to fulfill business requirements. Responsibilities:
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
• Follow-up on system failures
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
• Participation in IT projects/initiatives (especially in the SAP area)

Competencies:

1. Methodological competence
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
• Project management and coordination: methodically lead/coordinate projects
• Consulting expertise in change processes
• Structured, systematic, goal-oriented, and independent work
2. Technical Expertise
• Expertise in IT processes (SAP, Service Now, LFS, BPM, GAMA, Sol Man)
• Comprehensive process understanding
• Quick comprehension and analytical skills