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IT Operations Professional
Job in
Cary, Wake County, North Carolina, 27513, USA
Listed on 2026-07-02
Listing for:
804 Technology
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Performs IT operations and maintenance activities according to approved procedures, guidelines and standards. Supports customization and facilitates IT operations and maintenance processes. Implements programs and procedures for safeguarding data/information security and safety. Executes and/or organizes relevant testings. Designs and documents existing and changed IT operational processes. Develops necessary service levels in order to fulfill business requirements. Responsibilities:
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
• Follow-up on system failures
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
• Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
• Project management and coordination: methodically lead/coordinate projects
• Consulting expertise in change processes
• Structured, systematic, goal-oriented, and independent work
2. Technical Expertise
• Expertise in IT processes (SAP, Service Now, LFS, BPM, GAMA, Sol Man)
• Comprehensive process understanding
• Quick comprehension and analytical skills
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