ServiceNow Capability Lead
Listed on 2026-07-06
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IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant
Role Overview
We are seeking a Service Now Capability Lead to drive the design, evolution, and delivery of enterprise capabilities across the Service Now platform. This role operates as the end-to-end capability owner across multiple Service Now domains, responsible for ensuring that platform investments translate into scalable, business-aligned outcomes.
What You Will DoYou will own the full lifecycle of Service Now capabilities, from process definition and backlog prioritization through delivery and adoption, while partnering closely with business stakeholders, architects, and delivery teams. Identify high-value AI use cases, define requirements for AI-powered features, and drive adoption of intelligent automation across enterprise workflows.
Why It Might Be a FitThis role requires a strong understanding of Service Now as an enterprise platform, connecting workflows across ITSM, ITAM, ITOM, Sec Ops, SPM, and emerging capabilities. You will be empowered to grow and explore new possibilities at every step of your career journey.
Requirements- Bachelor's degree
- 8-10 years experience
- Service Now Certified System Administrator (CSA) (preferred)
- At least one Service Now certification (e.g., CIS-ITSM, CIS-ITAM, CIS-SAM, CIS-SPM, CIS-SIR)
- Experience working across multiple Service Now modules or domains (e.g., ITSM, ITAM, ITOM, Sec Ops, SPM)
- Understanding of Service Now AI capabilities and their application to business processes
- Strong ability to translate complex business needs into structured requirements and user stories
- Experience owning and prioritizing backlogs in Agile delivery environments
- Proven ability to work across technical and business teams to drive outcomes
- Competitive compensation
- 401k match
- Benefits that start day one
- Flexible work schedules
- Paid vacation and holiday time
- Sick time
- Dependent sick time
- Company-matched 401k plan
- Adoption reimbursement
- Tuition reimbursement
- Vendor discounts
- Employment referral program
- AD&D insurance
- Pre-taxed accounts
- Voluntary legal plan
- B&V Credit Union
- Performance-based bonus program
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