Managed Cloud Services Senior Manager, Hyperscaler

Managed Cloud Services Offering Manager, Hyperscaler – Hybrid | Cary, North Carolina

Work Location:

Position is open to work in Cary, NC based on where the candidate is eligible to work.

SAS Managed Cloud Services (MCS) provides hosting services for SAS products in a private cloud (Azure, AWS or GCP) with dedicated expert service and support. Customers chose MCS for our proven expertise, exceptional performance, platform flexibility, 24x7x365 support and cost effectiveness. Today MCS is one of the fastest growth areas at SAS.

As the MCS Offering Manager for Hyperscalers, you will be responsible for managing our public cloud foundation for all SAS’ managed cloud offerings. Unlike a traditional Product Manager focused on software features, the MCS Offering Manager owns the end-to-end service lifecycle of SAS’ managed cloud solutions, including service design, packaging, pricing, operational readiness, compliance, customer experience, and ongoing service improvement.

This role sits at the intersection of strategy, cloud operations, product development, and customer success, ensuring SAS’ managed cloud offerings are innovative, scalable, secure, and aligned with both customer needs and business goals. The Offering Manager partners cross-functionally with Product Strategy, R&D, Cloud Architecture, Cloud Operations, Sales, Marketing, Finance, Legal, and regional delivery teams to ensure offerings meet market demand and deliver measurable business value.

The Offering Manager is instrumental in driving transformation through the Viya platform, industry solutions and related third party technologies, while enabling global consistency through communities of practice, standardized delivery playbooks, and continual service optimization. This is a highly strategic role requiring a balance of market insight, technical understanding, service design expertise, and business acumen.

• Own the end-to-end Managed Cloud Services Offering lifecycle for all foundational components of a public cloud provider, including hosting locations, standard SKUs for compute, storage, network, cloud native leveraged services, and more. This includes supporting the inception, design, launch, operations, and continuous improvement.
• Own the first customer ready minimum requirements for initial launch.
• Drive feature parity of core functionality across different hyperscalers and hosting platforms.
• Responsible for defining, maintaining, communicating and enabling non-MCS teams into the customer environments, including tools, RBAC that can be used by PSD, CA, TS, etc.
• Develop close relationships with different hyperscalers looking for ways of integrating new elements and components into the offerings, including identifying potential cost savings.
• Maintain oversight of available data centers and features used by the MCS offerings.
• Contribute to defining and prioritizing offering requirements using market data, research, customer feedback, and input from SAS industry leaders and other SMEs.
• Support development and maintenance of offering roadmaps in alignment with SAS’ business goals and related product roadmaps.
• Assist in evaluating technical feasibility and integration needs, partnering with R&D, Cloud Operations, and Product Strategy.
• Participate in customer engagements (briefings, reviews, feedback sessions) to capture insights and validate offering direction.
• Collaborate cross-functionally with Sales, Marketing, Finance, Legal, and regional teams to support offering readiness, execution, and launch.
• Contribute to pricing, packaging, positioning, and sales enablement materials for managed cloud offerings.
• Monitor post-launch performance, collaborating with operational teams to drive incremental improvements.
• Support compliance alignment by coordinating with Security, Legal, and regional regulatory teams.
• Support the launch of new managed cloud offerings, ensuring readiness across product, operations, support, sales, marketing, and customer success teams.
• Track offering KPIs such as adoption, customer satisfaction, and operational performance, providing insights to senior leaders.
• Lead offering roadmap development and…