IT Operations Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Cary, NC

• Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testings.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.

Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Typically, these functions review to 2 to 5 years of relevant experience in their field of work and qualification.

• 2+ years or Master Entry.

• Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• May improve processes, business methods or technical components

• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing).
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs).
• Follow-up on system failures.
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation).
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers).
• Participation in IT projects/initiatives (especially in the SAP area).

• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize.
• Project management and coordination: methodically lead/coordinate projects.
• Consulting expertise in change processes.
• Structured, systematic, goal-oriented, and independent work.

• Expertise in IT processes (SAP, Service Now, LFS, BPM, GAMA, Sol Man).
• Comprehensive process understanding.
• Quick comprehension and analytical skills.

• Goal-oriented and effective work in internal and cross-departmental teams.
• Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (Log Sol, Schenker).
• Communication and teamwork skills.
• Drive and perseverance.
• Personal responsibility and decisiveness.

• English.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.