IT Operations Specialist

Responsibilities:

• Performs IT operations and maintenance activities according to approved procedures, guidelines, and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and organizes relevant testing.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and training.
• Needs professional technological, economic, or scientific know-how, methods, tools and principles, and applies to differing and variable situations.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• Improves processes, business methods, or technical components.
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing).
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs).
• Follow-up on system failures.
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation).
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers).
• Participation in IT projects/initiatives (especially in the SAP area).
• Project management and coordination: methodically lead/coordinate projects.
• Structured, systematic, goal-oriented, and independent work.
• Drive and perseverance.
• Personal responsibility and decisiveness.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the opportunity to join a company that prioritizes both people and performance—where your contributions directly impact client success while providing you with room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider— we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• 2+ years of experience in IT operations, IT support, or systems administration.

• Master Entry.
• Good knowledge in a technical field or business method, including the basic theoretical background.
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implementation, and optimization.
• Consulting expertise in change processes.
• Expertise in IT processes (SAP, Service Now, LFS, BPM, GAMA, Sol Man).
• Quick comprehension and analytical skills.
• Goal-oriented and effective work in internal and cross-departmental teams.
• Customer-oriented approach with internal and external partners— coordination of employees at the IT service provider (Log Sol, Schenker).
• Communication and teamwork skills.

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.