More jobs:
SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Job in
Cary, Wake County, North Carolina, 27511, USA
Listed on 2026-07-17
Listing for:
Hcltech
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Azure, Technical Support
Job Description & How to Apply Below
Senior Engineer - Microsoft Windows, Microsoft Servers RDS, Touch Services
The Sr Engineer for Support & Operations plays a vital role in maintaining and enhancing Microsoft VDI solutions and Remote Desktop Services. This position is responsible for troubleshooting, providing client support, and ensuring the delivery of high-quality code and services that meet business requirements while adhering to defined timelines and quality standards.
Key Responsibilities:
- Maintain and troubleshoot existing Microsoft VDI solutions and RDSH environments, resolving bugs and supporting both major and minor enhancements based on client and business requirements.
- Provide client support by monitoring service requests, resolving tickets, and ensuring timely communication of updates, while adhering to defined quality standards for service delivery.
- Create and maintain documentation for enhancements and compliance with CMMI standards, ensuring alignment with client requirements and internal processes.
- Offer technical guidance and support to junior developers, fostering a collaborative environment and promoting best practices in Microsoft VDI solutions.
Skill Requirements:
- Proficient in Microsoft VDI solutions and RDSH with a strong understanding of related technologies.
- Familiarity with Touch Services and video/telepresence tools.
- Basic knowledge of software development principles and best practices.
- Strong analytical and problem-solving skills to address client issues effectively.
Other Requirements:
- Optional but valuable certifications:
Microsoft Certified:
Azure Virtual Desktop Specialty, ITIL Foundation Certificate in IT Service Management
Maximum Salary (US): 61000 Minimum Salary (US): 39000
Position Requirements
10+ Years
work experience
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