Solution Engineer - ShareAssist - Cary, NC

Join our team now at Siemens Healthineers as a member of the Share
360 Assist Team. This is a hybrid role in Cary, NC.

Shift
: 11am-8pm (East Coast)

• You will act as a single point of contact and provide immediate over the phone support for Share
  360 Customers and in-house engineering partners including general inquiries, service triage and tool & test rentals.
• You will compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.
• You will provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.
• You will facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations, or research.
• You will be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer's issues until completely resolved.

• You have 2-5 years of experience customer related role.
• You have excellent presentation and communication skills along with effective problem-solving skills and ability to work collaboratively in a team environment required.
• You are resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.
• You are knowledgeable of Siemens Healthineers internal service processes and operations.
• You can multi-task and prioritize based on impact and criticality of customer issues.
• You have proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams.

• Experience in a high volume customer service environment preferred.
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• Proficient hands-on knowledge of SAP preferred.
• Willing to travel up to 10%.

Base pay range: $61,960 - $85,195.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Siemens Healthineers is an Equal Opportunity and Affinitive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California residents have the right to receive additional notices about their personal information. To learn more, .

A successful candidate must be able to work with controlled technology in accordance with US export control law. Siemens Healthineers' policy is to comply fully and completely with all United States export control laws and regulations.

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