Order Management & eCommerce Specialist

Job Title

Job Description

Education:

High School Diploma or equivalent

Required Experience:

1 to 3 years related GHX, EDI, and SAP experience or equivalent combination of education and experience. Strong computer skills, knowledge in Windows applications Experience in the healthcare or medical device industry. Knowledge of SAP Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI Knowledge of reporting platforms such as Qlik, PowerBI, SQL Successful demonstration of key responsibility and knowledge referenced above Knowledge of Lean Six Sigma preferred

Soft Skills:

Strong problem-solving skills Excellent verbal and written communication skills Strong organizational skills, able to multitask and prioritize tasks Able to work in a team environment, be flexible, reliable and supportive Ability to adapt to rapidly changing processes and environments Preferred:
Project management skills Responsibilities:
Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance. Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted Recognizes when to escalate customer issues Participate on conference calls with various internal and external customers Being a team player within a production support team and sharing your knowledge and experience with your other team members Onboard customers with direct EDI and GHX set up, working with IT partners and customers Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story) Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX Manage daily system reports to ensure customer satisfaction Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration Maintain a positive team environment while providing the best customer experience Identify and implement process improvements

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**