Architect, Systems Engineer

Sr. UCC Engineer

The Sr. UCC Engineer is responsible for the ongoing management and stability of Client's video conferencing, video streaming, team collaboration, and enterprise voice infrastructure. This role will be primarily focused on providing and maintaining stable, reliable, resilient, secure, and practical UCC services within Client. This will be accomplished through a combination of internal controls and appropriate management of Client's external service providers, to include both on-premise and off-premise cloud solutions.

This position will also be responsible for the best-practices prevention of service impacting issues, identification and reaction to problems as they occur, and immediate response to ensuring service continuity. The successful candidate will have a proven track record of similar experience in a large enterprise setting. A high level of understanding within the Cisco product line will provide a higher likelihood of success.

Responsibilities:

• Deliver on UCC initiatives including, but not limited to, video bridging solutions, video room system deployments, infrastructure management, 3rd party systems integration, desktop and mobile clients, security, enterprise voice, and video streaming
• Manage, update, and maintain a global video endpoint inventory of more than 900 endpoints
• Facilitate video calls via point-to-point, video bridge, or Virtual Meeting Room; monitor and provide stability of the bridging technology to ensure a seamless, natural, and uninterrupted video experience for end-users
• Participate in the design and deployment of new UCC systems solutions and projects
• Maintain ownership of UCC estate monitoring for uptime/downtime and quality of service (QoS) to ensure a stable environment
• Work with internal Operations and external 3rd party vendors to resolve complex end user issues
• Participate and facilitate integration and end user acceptance testing
• Document process, solutions to common problems, and responses to frequently asked questions. Creates and submits documented resolution to knowledge base for Operations, Help Desk, and third party providers
• Perform analysis of the networking problems as well as provide highest-level crisis management

Required Experience:

• 5+ years in a technical role comprised of the direct management and maintenance of network, UCC, Video Conferencing, Video Streaming infrastructure, with management of global infrastructure a plus

Preferred Experience:

• Bachelor's degree in Computer Science (or related discipline), or equivalent experience.
• 5+ years of experience with Cisco Unified Communication and Collaboration products.
• 5+ years of experience with Cisco Route/Switch products.
• 5+ years of experience with Oracle Client/EBC products.
• 5+ years of experience with Microsoft Unified Communication and Collaboration products.
• Senior Engineer level communications troubleshooting skills.
• The ability to configure, capture, and analyze traces.
• The ability to analyze tcdump files.
• Proficient with the RTMT and DNA tools.
• The ability to train, direct, and coordinate the activities of junior team members.
• Cisco Certified Network Professional (CCNP), or related networking, voice, or video certification.
• Ability to pioneer new engineering initiatives in an exciting, changing environment while concurrently applying standardized solutions and facilitating end-user adoption.
• Candidates who show a keen understanding of UCC engineering with an equal level of competence operating in a dynamic, growing, changing, and highly socialized environment will be best suited for success in this position.