INTL - SaaS Support Engineer (Manila, Philippines
Listed on 2026-08-08
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IT/Tech
SaaS Sales, IT Support, Cloud Computing: Infrastructure & Operations
SaaS Support Engineer
Insight Global is seeking a SaaS Support Engineer for a top technology client. This candidate will join a highly collaborative SaaS Engineering team responsible for supporting and optimizing a diverse application ecosystem. The ideal individual will bring strong experience across major SaaS platforms, identity management technologies, APIs, and automation development. This role will focus on handling complex Tier 3 escalations, improving operational efficiency through automation, documenting processes, and partnering with stakeholders to enhance the overall SaaS environment.
The team is looking for a self-starter who enjoys solving challenging technical issues, driving continuous improvement, and empowering users through scalable engineering solutions.
Day-to-Day:
- Triage and resolve Tier 3 escalations from IT Support teams
- Support internal users and stakeholders with complex SaaS-related issues
- Document existing processes, procedures, and operational standards
- Identify work that can be shifted to lower-tier support teams
- Build automations to reduce manual effort and ticket volume
- Partner with cross-functional teams on SaaS platform improvements
- Audit SaaS applications against established frameworks and standards
- Remediate applications based on evolving business and IT requirements
- Improve application performance, governance, and user experience
- Research and evaluate AI functionality within SaaS tools and workflows
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