Infrastructure Patch Management Analyst

Job Title

Job Overview:
Requirement/Must Have:

• Basic knowledge of application server platforms:
  Apache Tomcat, JBoss/Wild Fly, IIS.
• Familiarity with Linux/Windows OS commands for service management (systemctl, net start/stop).
• Understanding of log files and how to identify errors in application/server logs.
• Basic knowledge of Java runtime environments and version management.
• Awareness of database platforms (Oracle, MS SQL, MySQL) – read-only access to check patch status.
• Familiarity with ITSM tools:
  Service Now, Remedy, or similar.
• Basic understanding of backup and snapshot procedures before patching.
• Detail-oriented – follows multi-step patching checklists without errors.
• Good co-ordination skills to liaise with application and database teams.
• Ability to work in shifts or on-call for maintenance windows.
• Clear escalation discipline – knows when to engage L2.

Responsibilities:

• Execute patching activities for middleware and application platforms (Apache Tomcat, JBoss/Wild Fly, Web Logic, IIS, Web Sphere) as per approved change records.
• Perform pre-patch checks: service health, backup verification, log baseline, and dependency mapping.
• Apply patches/updates following vendor-provided runbooks and team SOPs; capture execution logs.
• Validate application functionality post-patching through smoke tests and log review.
• Co-ordinate with application owners to schedule patching within agreed maintenance windows.
• Track patch status and update ITSM tickets accurately; maintain patch records in CMDB.
• Monitor vendor security bulletins and flag relevant advisories to L2.
• Escalate application failures, patch compatibility issues, or service degradation to L2.
• Assist in generating application patch compliance reports.

Nice to Have:

• Oracle Certified Associate (OCA) – Java SE or Database.
• CompTIA Server+.
• ITIL 4 Foundation.

Skills:

• Tomcat.
• JBoss.
• ITSM.
• CMDB.
• Apache Tomcat.
• Wild Fly.
• Web Logic.
• IIS.
• Web Sphere.
• Linux.
• Windows OS.
• Java.
• Oracle.
• MS SQL.
• MySQL.
• Service Now.
• Remedy.

Qualification And

Education:

• 5+ years of experience.