IT Operations & Enablement Lead

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

IS Manager

The work model for the role is:
Hybrid, Cary, NC

In this role as IT Operations & Enablement Lead
, you will own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting - as a single accountable leader. Each day, you will analyze user support data to sharpen our IT systems delivery across five business areas.

This is a role for a builder-operator, not a coordinator. You will own six interconnected functions that define how the IT Business Systems team runs, how the business perceives it, and how effectively it serves its users.

This is a high-visibility role with direct impact on continued investment in the team.

You will be mainly accountable for:

• Business reviews: Monthly packages for five business areas across two user groups. A decision forum, not a status dump.
• Budget: Owns and reconciles the team budget monthly. Contractor forecasting is the hard part.
• Intake governance
  :
  Runs the APT process. Can tell a director their request is not first this month and keep the relationship.
• End user training: Reads ticket data, builds what is needed, and knows when training is not the answer.
• Internal team enablement: Develops our own people across ECC, S/4
  
  HANA, Vistex, Vertex and TMS.
• Provide operational support to the team's leader.
• AI knowledge platform

• Bachelor degree in computer science engineering or related field (MBA/masters degree preferred)
• Minimum 10 years of experience in enterprise business systems - SAP ECC and/or S/4
  
  HANA preferred, with exposure to Vistex, Vertex, SAP TMS, or comparable platforms.
• Substantial experience (5+ years) running operational governance in a matrixed environment - intake processes, business reviews, prioritization frameworks - across multiple business areas simultaneously.
• You have managed or co-managed a team or project budget - comfortable with variance analysis, forecasting, and presenting financial narratives to leadership.
• Demonstrated track record of designing and delivering training programs in a business systems or enterprise IT context - not coordinating someone else's curriculum, but building your own and measuring whether it worked.
• Skilled in AI-powered platform delivery - you have built or significantly contributed to building a knowledge platform, self-service tool, or intelligent search system using RAG, knowledge graphs, or similar architectures.
• Passionate about transparency and intellectual honesty
• Travel requirement less than 20%
• Candidates must already have work authorization that would permit them to work for ABB in the US.

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