Onsite Mac & iOS Help Desk Specialist; Cary
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-09-09
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Red Oak Technologies in Cary, NC is recruiting a Helpline Analyst to provide first-line support via phone, email, and chat. You will troubleshoot basic macOS and iOS issues, log and update tickets in Service Now, and escalate unresolved problems to the next level.
The role requires 1+ years in helpdesk or customer support, strong communication, and a customer-focused approach. Onsite schedule, five days per week, with varied start times between 3am and 8am.
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