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Service Desk Analyst

Job in Cary, Wake County, North Carolina, 27518, USA
Listing for: Resource Logistics Inc.
Full Time position
Listed on 2026-09-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 19 USD Hourly USD 19.00 HOUR
Job Description & How to Apply Below

Job Title:
Service Desk Specialist / IT Helpdesk Technician

Location:
Cary, NC (Onsite)

Pay Rate: $19.00/hr. on W2

Job Overview

We are seeking an experienced Service Desk Specialist to join our team in Cary, NC. In this role, you will provide Level 1 technical support via phone, email, and chat, troubleshooting hardware, software, and basic network issues for end-users in a fast-paced environment.

Key Responsibilities

  • Provide Level 1 remote and phone technical support for hardware, software, and network inquiries.
  • Follow up with users and vendors to ensure timely ticket resolution and closure.

Requirements

  • Experience: 1–2 years of IT helpdesk, phone support, or technical call center experience.
  • Education: Associate’s/Bachelor’s degree or equivalent technical training.
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