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Junior Technical Account Manager
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Participate in the 10-month FASTER onboarding and development program
- Learn Red Hat’s portfolio and support customers’ technical, developmental, and strategic business challenges
- Complete training programs and attain industry-recognized certifications in Cloud, Automation, and AI solutions
- Shadow and assist experienced team members delivering strategic technical and architectural guidance to customers
- Work directly with customers and participate in skill development opportunities
- Support Sales organizations’ goals by building enterprise IT solutions based on Red Hat platforms
- Respond to customer inquiries and requests following established procedures
- Document customer interactions and track issue resolution progress
- Escalate complex technical issues to senior team members
- Participate in internal training programs
- Perform customer onboarding and account maintenance tasks with senior team members
- Identify and document known solutions for common technical challenges
- Create and maintain knowledge base articles and support documentation
- Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience
- Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related project
- Ability to diagnose and resolve complex issues
- Understanding of fundamental concepts of network communication and configuration
- Motivation to engage in self-directed learning on new technologies
- Demonstrated customer service skills and customer-focused approach
- Effective written and verbal communication, active listening, and presentation skills
- Ability to work independently and collaboratively with internal teams and external customers
- Full professional proficiency in written and spoken English
- Ability to work without a need for current or future visa sponsorship
- Exposure to scripting languages such as Python or Bash, or programming languages such as Java or Go, is a plus
Demonstrates strong technical skills in IT and AI, with a focus on customer service and problem-solving. Proficient in documentation and communication, capable of working independently and collaboratively to support enterprise IT solutions.
Highest-signal resume keywords- Technical Troubleshooting
- Customer Service Skills
- Analytical Problem-Solving
- Network Communication UnderstandingScripting Languages Exposure
- Computer Science
- IT
- AI
- Technical Troubleshooting
- Documentation
- Analytical Skills
- Problem-Solving
- Network Configuration
- Python
- Java
- Effective Communication
- Active Listening
- Presentation Skills
- Self-Directed Learning
- Collaboration
- Industry-Recognized Certifications
- Enterprise IT Solutions
- Customer Onboarding
- Knowledge Base Articles
- Technical Guidance
- Red Hat Platforms
- Cloud Solutions
- Automation Solutions
- AI Solutions
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