Unity - Deployment Implementation Lead - CS Global Software

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHSCS and its mission is to create one global platform to host a harmonized, state-of-the-art customer service process, seamlessly integrated in our company's IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within the next years is also part of the program's mission, making it a truly strategic initiative for our company's success.

• The key responsibility of this role is to establish the local deployment team across functional and business areas. It is also vital to ensure effective staffing and resource monitoring throughout the deployment period.
• Supporting the local deployment ensuring business continuity and service business stability before, during and after implementation.
• Owning Project Management governance, execution control and adherence to program standards for the deployment.
• Owning overall business readiness and service operations continuity.
• Being accountable for Project Management & Governance and for Quality & Compliance within the Deployment Implementation Team end to end deployment RACI.
• Being accountable for Data Privacy and governing the required privacy-related alignment across the deployment.
• Being accountable for Organizational Change Management and Communications across the deployment.
• Defining business objectives and business acceptance criteria for Cutover, Hypercare and transition to operations.
• Monitoring deployment progress, service performance and quality and triggering corrective actions where required.
• Approving and releasing milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit.
• Identifying and managing business risks and service delivery risks; acting as escalation authority for business-critical issues.
• Driving user adoption from a business ownership perspective and ensuring productivity realization.

• Business continuity and service stability strategy.
• Project governance and milestone status reporting.
• Quality and Data Privacy compliance evidence.
• OCM and communication strategy and execution plan.
• Approved business readiness and Go/No-Go decision inputs.
• Resource allocation and tracking.
• Business risk assessment and mitigation plan.
• Service performance monitoring and stabilization reports.
• Program communication approvals, defined escalation paths and formal Hypercare exit approval.

• Proficiency in Customer Service processes and Quality Management System is a must.
• Minimum 5 years of proven experience with large projects, as a Project Manager.
• Project Management certification highly desired.
• Degree in related discipline or advanced degree, preferred.
• Project experience with global program related to software release and deployment is beneficial.

• You speak English fluently in order to be able to operate successfully in our international and multicultural working environment. Foreign language skills (German, Spanish, etc.) are desired.
• You enjoy initiating and driving change and can motivate a team that follows you through that change (functional management).
• Self-motivated to take on new tasks and responsibilities.
• Committed to producing quality outcome.
• You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results.
• You have a convincing appearance, very good communication and executive-level presentation skills and experience in dealing with managers and international teams.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians,…