Manager, Software Technical Account Management

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

You will lead a field team of Technical Account Managers and Mission Engineers — the people agencies trust to put Axon technology to work. Together they keep products healthy, help teams adopt new ways of working, and build the workflows and automations that improve how public safety gets done.

Your team is Axon’s presence inside agencies: onsite, regional, and traveling. You coach, mentor, and develop that team so it stays technically sharp, customer-confident, and curious about what AI and the platform can unlock next. The people you develop should be equally comfortable solving problems with technology and sitting down with command staff to explain what changed and why it matters.

You will know you are succeeding when agencies see working outcomes, your portfolio runs with consistent quality, and your people are stronger because of how you lead. Axon’s mission is to Protect Life. This team is one of the most direct ways we live that mission with the agencies we serve.

Location: Southeast US Regionally based with Travel up to 40%
Reports to:
Senior Director, Customer Deployment & Technical Account Management
Direct Reports:
Individual Contributors

Own portfolio outcomes

• Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation trends, and solutions that hold up in day-to-day agency operations.
• Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation needs leadership at the table.
• Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the customer’s reality inside Axon, and keep your team focused on what they can move.
• Share structured field insight with Product and Engineering: where work is getting stuck, what is driving adoption, and where the platform can do more.

Stay close to the technology

• Keep enough fluency across SaaS, cloud, hardware, networking, integrations, and Axon’s platform — including Evidence, Records, Fusus, AI Era, and related agency systems — to coach well and help the team choose a sound path.
• Help people think through when to configure what already exists, when a new build is worth it, how to validate what users actually see, and how to design for CJIS, evidence integrity, privacy, and approved tooling.
• Treat AI as a practical tool the team uses to move faster — with a shared habit of checking the work before it reaches an agency.

Coach, mentor, and develop the team

• Coach people through complex account, technical, and adoption moments. Help them think out loud, choose a sound path, and own the outcome with the agency.
• Mentor Technical Account Managers and Mission Engineers as they deepen technical range and executive presence — going deep with agency IT and speaking clearly with command staff.
• Build individual development plans, give regular feedback, and create stretch opportunities so people can grow — including partnering across TAM and Mission Engineer work over time.
• Foster technical curiosity and thoughtful AI experimentation. Help the team learn in public, verify their work, and share what they figure out with peers.
• Set clear expectations for customer ownership, technical…