Naviline System Administrator

Cary’s IT Department is seeking a skilled and service-oriented Naviline System Administrator to support the systems and technology that enable essential government operations and services. The Naviline System Administrator provides operational and technical support for the organization’s Naviline enterprise application, which is hosted by a third-party vendor (Central Square) on an IBM i (AS/400) platform. This role is responsible for administering application security, supporting users, assisting with system upgrades, and developing queries to provide access to operational data.

The Naviline System Administrator works closely with internal departments, IT staff, and the Naviline vendor to ensure the system remains secure, reliable, and responsive to business needs. Work is performed under the general supervision of the Enterprise Applications Manager.

Beyond daily operations, you’ll also play a significant role in assisting in the migration of data and processes from our Naviline system to more modern enterprise applications. This is a multi-year effort that will eventually see the retirement of our AS400 instance and the Naviline application suite. To this end, approximately 80% of your time will be focused on supporting and working with Naviline, with the remaining 20% dedicated to learning and supporting other enterprise applications.

As Naviline is phased out, these responsibilities and time allocations will evolve accordingly.

The ideal candidate is adaptable, embraces change and continuous growth, and is energized by the opportunity to evolve with the organization while delivering exemplary service. If you’re ready to bring your expertise, ideas, and passion for service to a team making a difference in our community.

Anticipated Hiring Range: $90,000.00 - $

• Maintain and manage user accounts, roles, and group permissions within the Naviline application.
• Add, modify, and remove user access based on approved requests and organizational security policies.

• Serve as a liaison between internal users and the Naviline vendor to troubleshoot and resolve application issues.
• Coordinate with vendor support teams to diagnose problems, track resolutions, and communicate updates to users.
• Document issues and resolutions to improve support processes.

• Manages application upgrades and maintenance activities coordinating with the vendor, technical staff and affected business staff.
• Perform technical tasks associated with upgrades, including recompilation and modification of RPG programs as required.
• Test system functionality after upgrades and coordinate validation with business users.

• Develop ad-hoc and operational queries using IBM i Query tools (Query/400) or SQL.
• Assist users in retrieving and understanding system-generated data for reporting and analysis through IBM Access Client Solutions (ACS) applications.

• Work with departments to identify reporting or data access needs.
• Provide guidance and support for users accessing IBM i data and system outputs.

• Track and manage work activities, service requests, and incidents using Service Now, the organization’s IT service management platform.
• Ensure requests are documented, prioritized, and resolved in accordance with IT service management practices. Ensure that tier 1 support staff are fully trained and empowered to resolve designated tier 1 support tasks.
• All system changes (including upgrades) should be coordinated and approved via the organization’s CAB (Change Advisory Board) process.
• Performs related duties as assigned.

• Knowledge of the IBM i (AS/400) operating environment, including…