Senior Manager Digital Adoption & Enablement

About Worldwide Clinical Trials

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.

This person sits within the Global Organizational Learning & Development Team (GOLD), reporting into the People Strategy & Culture function. This role leads enterprise digital adoption, systems learning, and workforce enablement across in-scope corporate systems, while directly managing two Organizational Learning Advisors, Enterprise Systems. The role oversees adoption strategy for platforms including Medidata, Certinia, LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other systems as assigned.

It ensures implementations, releases, enhancements, new modules, new hire needs, refresher training, remediation, and sustainment are supported by role-based learning, performance support, stakeholder communications, LMS-integrated training, adoption metrics, and continuous improvement. Functional teams retain ownership of technical deployment, configuration, validation, security, compliance programs, and business outcomes; this role leads the learning and adoption strategy required to help employees use systems effectively and consistently.

Lead enterprise digital adoption and systems enablement strategy across Medidata, Certinia, LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other assigned systems, including governance, intake, prioritization, stakeholder engagement, annual planning, and KPI re-baselining.

Manage Organizational Learning Advisors, Enterprise Systems, including coaching, feedback, goal setting, performance management, development planning, capacity planning, workload prioritization, and quality oversight.

Establish consistent standards, templates, and operating practices for systems learning, including needs analysis, audience confirmation, learning objectives, curricula, assessments, LMS publishing, communications, approvals, release readiness, and sustainment planning.

Oversee learning and enablement plans for system implementations, releases, enhancements, new modules, new hire training, refresher training, remediation, and adoption campaigns, ensuring alignment to go-live dates, release milestones, validated-system needs, financial controls, role-based workflows, and business adoption goals.

Guide the development of role-based learning journeys, job aids, quick reference guides, instructor-led and virtual sessions, videos, eLearning, office hours, workshops, embedded guidance, and other performance support resources.

Serve as the senior learning advisor and escalation point to determine whether stakeholder needs require training, communication, process clarification, system support, access guidance, remediation, or a combined solution.

Partner with EPMO, IT, Clinical Systems, Finance, Project Operations, HRIS, QA/compliance, system owners, process owners, SMEs, Corporate Communications, instructional designers, LMS administrators, and business leaders to scope needs, validate readiness, coordinate approvals, and reverse-plan from go-live or release milestones.

Ensure enablement coverage for Medidata and Certinia, including Medidata CTMS, Clinical Data Studio/CDMP, Rave Study Conduct/EDC, eTMF/RCM, eCOA/ePRO, RTSM/IRT/IWRS, RBQM/OPRA-related workflows, and Certinia time entry, resource management,…