FM Account Director

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Facilities Management Account Director  Cary North Carolina

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will be responsible for effectively managing the account FM team and Supply Chain Partners to ensure that exemplary Property and Facilities Management services are provided to the Client. You will manage resources and promote an ethos of one team working together, instilling a culture of continuous improvement.

You will offer support and guidance to ensure that workflow is delivered effectively and develop the team so that they achieve their full potential.

You will develop a relationship built on trust with Client and an integrated team that effectively delivers FM services that delivers the strategic aims for the Client.

Main Responsibilities will include:

• Serve as the primary point of contact with the Client, developing a strong professional relationship with key stakeholders. Provide leadership to the Macro team and Service Partners.
• Lead the strategic development of best-in-class FM services to be aligned with Client strategic objectives, Service Level Requirements, and minimum standards. Introduce industry best practices and innovations to continually improve cost and performance.
• Act as an integrator, enhancing relationships with the Client and harnessing the combined inputs of Macro and FM supply partners.
• Deliver FM services to the Client that are best in class, providing a superior employee experience where visitors are welcomed and anticipated.
• Inspire the FM team to deliver a seamless, efficient, and responsive services. Coach, train, and develop the team to continually raise performance standards.
• Lead and motivate regional managers and key account roles to maintain the highest standard of services in accordance with the relevant contract. Foster a passion for customer service and develop talent through career management techniques.
• Understand and adapt to business needs by understanding the employee perspective, being proactive, and knowing the customer’s business. Recognise the importance of value-based management.
• Be accountable for the risk, profitability, and delivery of budgets for the Client account.
  
  Ensure legal and statutory compliance and manage financial responsibilities for operations.
• Develop and coach the Macro Management team and other direct reports, actively managing their development and career aspirations.
• Handle all staffing issues, including recruitment, performance appraisals, disciplinary and grievance procedures.
• Implement and audit site standards and specifications in accordance with agreed KPI’s, ISO standards and other legislative requirements. Establish and implement new policies and procedures.
• Promote excellent communication and involvement among site teams, ensuring their commitment and loyalty to the company.
• Implement robust procedures to provide consistency across the Client account.

Salary is $150,000 to $170,000 annually.

About You

The ideal candidate will have:

• Proven FM experience.
• Membership of professional body.
• IOSH / NEBOSH qualification as appropriate.
• Experience at senior leadership role.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact  to speak to a member of our team.

• Seniority level Director

• Employment type
  
  Full-time

• Job function
  
  Project Management and Supply Chain
• Industries Facilities Services

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