Sr Director, Chief of Staff to Chief Information and Customer Officer

Join to apply for the Sr Director, Chief of Staff to Chief Information and Customer Officer role at Extreme Networks

Join to apply for the Sr Director, Chief of Staff to Chief Information and Customer Officer role at Extreme Networks

Get AI-powered advice on this job and more exclusive features.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.



The Role

This leadership role entails spearheading the Office of the CICO with key responsibilities around Program & Portfolio Management, Vendor Management, and annual/strategic planning & business alignment. You possessa strong sense of ownership, deep knowledge of planning practices & business operations, and broad PMO and leadership experience.

Primary Responsibilities

Strategic Planning & Execution:

• Working closely with CICO, and their Leadership team to implement strategic initiatives and long-term goals.
• Own IT Portfolio management and collaborate with IT leadership to align projects and initiatives with the organization's overall business objectives.
• Refine intake strategy and prioritization framework to ensure we are solving the right problems, in the right order that will drive the highest value and impact to business.
• Mature reporting/dashboards to report on technology portfolio health, projects, vendors, and financials.
• Manage and mentor the PMO team, ensuring optimal performance and professional development and a focus on achieving business outcomes.
• Oversee and manage complex projects, ensuring they are delivered on time, within scope, and within budget.
• Define and deploy PMO process standards & improvements that enhance and streamline planning and management of programs and projects against objectives, maintain stakeholder alignment and communications, and proactively manage risk to quality and schedule performance.
• Drive the organization’s adoption of Agile methodology, to accelerate value delivery and focus on continuous collaboration, execution, and iterative delivery.
• Working in close partnership with IT leadership team, drive the adoption of the Product Operating Model within IT:
  Drive the definition and implementation of the products with IT, and adoption of associated metrics (OKR metrics, DORA metrics etc.) to gauge adoption, maturity.

• Develop framework and processes for comprehensive Vendor Management practices (selection, and ongoing SaaS/SW Spend Management, ongoing performance assessment)
• Foster strong relationships with vendors to ensure effective service delivery and value for the organization.
• Partner closely with Finance team to manage the budget for the entire CICO organization.
• Monitor expenses, track cost savings, and optimize spending to achieve financial goals.

• Provide direct support to the CICO, assisting with decision-making, priority setting, and daily operations.
• Act as a trusted advisor to the CICO, offering insights and recommendations on key organization matters.
• Partner with the CICO and SVP of Service Delivery to define approach, metrics, and cadence for building a customer success motion within the company.
• Work with the CICO to run Q ’s and cross functional reporting for stakeholders.
• Take lead on ad-hoc initiatives such as M&A Due diligence/Integration planning.
• Help build and manage the operating system for the organization:
  Portfolio reviews, Operational reviews, Quarterly All-hands…