Operations and Certification Manager

IMI Association Executives, a leading association management company (AMC), is seeking a passionate and results-driven Operations and Certification Manager. This is a unique opportunity to make a meaningful impact while supporting Lamaze International, a global leader in evidence-based childbirth education, dedicated to advancing safe and healthy pregnancy, birth, and early parenting through education and advocacy through thoughtful leadership and operational excellence.

• Take ownership of the day-to-day operations of Lamaze International, ensuring excellence and efficiency in all deliverables.
• Act as a trusted advisor to the Lamaze leadership and educators, providing expert operational support and strategic insight.
• Foster strong, professional relationships between IMI and Lamaze International through responsive, solutions-focused services.
• Work closely with Lamaze’s Executive Director to support the organization’s mission and long-term success.
• Track commitments and ensure follow-through on tasks, fostering a culture of ownership and accountability.

• Collaborate with the Executive Director and committee chairs to ensure alignment and readiness for all initiatives.
• Provide project management for multiple volunteer committees including logistics for meetings.
• Serve as staff liaison to Lamaze’s Certification Council and Education Committee, providing operational support, tracking deliverables, and ensuring regulatory compliance.
• Show commitment to Lamaze’s success by going above and beyond to support strategic priorities, even when challenges arise.

• Lead the planning and evaluation of Lamaze programs to align with its mission and strategic priorities.
• Offer creative, knowledgeable ideas to improve daily operations and enhance programming.
• Maintain and update an annual production calendar to keep teams and projects on track.
• Manage Lamaze’s Certification and Recertification programs, including candidate applications, exam logistics and credential renewals.
• Manage Lamaze’s Accreditation process for accredited Childbirth Education programs.
• Administer CEU approval and provider processes for Lamaze childbirth educators.

• Partner with the Executive Director to create and manage the annual budget responsibly.
• Monitor and report on financial performance with accuracy and timeliness.
• Ensure transparency by providing regular, clear financial reports to stakeholders.
• Provide expert guidance on budgetary strategy, offering insights that help Lamaze make informed decisions.
• Support Lamaze’s budget and financial planning, including tracking certification revenue, membership dues, and continuing education program expenses.

• Set clear expectations and empower team members to succeed with the right training and mentorship.
• Encourage team collaboration and alignment through regular meetings and open communication.
• Promote collaboration by encouraging cross-functional teamwork and knowledge-sharing across teams and with Lamaze stakeholders.

• The ability to think strategically and perform tactically, with a strong sense of ownership and follow-through.
• Short and long-term project management skills, showing commitment to excellence and continuous improvement.
• Excellent organizational skills and extreme attention to detail, backed by a high standard of professional knowledge.
• Strong written and verbal communication skills that support effective collaboration.
• Rock-solid technical skills to confidently support Lamaze needs and internal operations.
• A four-year college degree or five years of equivalent experience.

• Tenacious, positive, and optimistic. You are determined to succeed and are driven by a desire to make a difference while maintaining a positive outlook.
• Resourceful. You are self-motivated and love learning about new ways of doing things.
• Flexible. You can pivot to unexpected situations and are comfortable with a bit of chaos and uncertainty.
• Humble. You understand that no task is too big or too small and are willing to roll up your sleeves and offer an extra pair of hands.
• Lifelong learner. You stay current on trends and best practices and love bringing new ideas to the table.
• Passionate about maternal and child health, education, and nonprofit service. Comfortable working with healthcare professionals, educators, and global stakeholders.