Assistant Chief Licensure - Adult Care
Listed on 2026-02-25
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Management
Healthcare Management -
Healthcare
Healthcare Management
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
AgencyDept of Health and Human Services
DivisionHealth Service Regulation
Job Classification TitleProgram Manager II (NS)
Position NumberGradeNC21
Description Of WorkThe primary purpose of the Adult Care Licensure Section is to protect the health, safety, and rights of individuals living in licensed adult care and family care homes (commonly known as, “Assisted Living”) through rigorous enforcement of state and federal regulations, administrative licensure actions, oversight of local social services, collaboration with stakeholders, and involvement in policy development and implementation. The Section is responsible for licensing and enforcement of regulations for over 1,200 assisted living facilities across the State, representing a total of approximately 40,000 residents.
Enforcement of regulations is achieved through various types of inspections which are conducted by interdisciplinary teams of investigators, including registered nurses, licensed pharmacists, registered dieticians, and social workers. In addition, the Section has mandated oversight and training responsibilities over the 100 County Departments of Social Services to ensure appropriate routine monitoring and complaint investigations of licensed adult care homes. The Section also has the responsibility for managing the certification, approval, and renewal of approximately 1,750 assisted living administrators, as well as approval of their continuing education programs, and approval of Administrator-in-Training programs.
The Section also administers the N.C. Star Rated Certificate Program. In addition, the Section is responsible for consultation, technical assistance, and rule interpretation for providers, County DSS staff, and the public, and is also mandated to conduct semi-annual training for County DSS staff and providers. The Section responds promptly to public records requests and inquiries from a number of sources including the public, the media, lawmakers in the General Assembly, state and national advocacy groups, attorneys, and others.
The Assistant Section Chief assists the Section Chief with the overall management of section operations to ensure the welfare and safety of individuals residing in licensed adult care homes through provider licensing and inspection activities. The ACL Section is responsible for the licensure and annual inspections of over 1,200 adult care facilities in the state, monitoring the activities of the county DSS adult services staff, and providing mandated training to providers and county staff at least twice a year.
This position directly supervises the ACLS Eastern and Western Branch Managers and works collaboratively with all ACLS management staff under the direction of the Section Chief. The primary role of the Assistant Chief is to provide oversight and guidance to the Branch Managers for ensuring implementation of the established survey process in accordance with statutes, rules and Section policies. The Assistant Chief must have thorough working knowledge of regulations applicable to adult care, and the ability to interpret and apply those regulations.
In addition, this position must be able to review and analyze information and provide recommendations about licensure actions to the Section Chief, agency legal counsel, and Division management. This position is also responsible for overseeing the recruitment, hiring and orientation of new survey staff to enable the Section to meet statutory inspection mandates and goals, and support county DSS in their regulatory role.
The Assistant Chief generates reports and analyzes data to improve Section operations and continuously reviews Section policies and makes recommendations for…
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