Concierge Manager- Glenaire

Together We CAN!

The Concierge Manager is responsible for leading and overseeing the Security, Transportation, and Reception teams within our retirement community. This role ensures a welcoming, safe, and service-oriented environment for residents, families, guests, and staff. The Concierge Manager sets the standard for hospitality, safety, professionalism, and operational excellence across all front-facing and support services.

Responsibilities:

• Supervise, schedule and evaluate security, transportation and reception personnel
• Address resident and family concerns related to front desk, transportation or security services
• Ensure community safety protocols and emergency procedures are properly implemented
• Oversee incident reporting and follow-up investigations
• Oversee scheduling and coordination of resident transportation services
• Ensure vehicles are properly maintained and monitor training and safe driving practices
• Manage departmental budgets and maintain accurate records, schedules and reports
• Participate in leadership meetings and strategic planning initiatives

Required:

• High school diploma or equivalent
• Hospitality Management, Business Administration, Healthcare Administration or related field preferred
• Experience overseeing security or transportation operations strongly preferred
• Valid NC drivers license
• Must be at least 21 years old
• Desire to serve senior adults
• Strong leadership, communication and conflict resolution skills
• Ability to multitask and respond calmly in emergency situations

Why Us?

Glenaire, is a Continuing Care Retirement Community (CCRC) with a mission "to honor God by enriching the lives and touching the hearts of those we serve." Our core values are put to good use serving our residents and our fellow teammates. We are looking for individuals with a strong skillset combined with a heart for service. If you have enthusiasm to provide exceptional care while building relationships, this is the place for you!

• PTO
• Excellent medical/dental/vision insurance at a low cost for you and your family
• Disability and life insurance
• Flexible Spending Account
• Retirement Plan (401k) eligibility
• Access to the Wellness Center and free wellness programs
• Delicious discounted meals
• Robust Employee Assistance Program
• Faith-based and mission-driven
• A true team spirit and belief in making a difference together!