Special Account Representative

Responsibilities

• Serve as a liaison between the customer and Carpenter, providing total account management and support.
• Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns.
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.
• Review daily activity reports and message queues, taking appropriate and timely action.
• Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies.

• Associate or bachelor’s degree in business preferred;
  High School diploma required.
• 3+ years of customer account management experience, preferably in a manufacturing environment.
• Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required).
• Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable.
• Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team.
• Attend quarterly company-wide employee webcasts.