Hybrid Director of Customer Experience & Success
Listed on 2026-09-30
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Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Adwerx is seeking a Director of Customer Experience to own strategy, systems, and the CX team for our retail (B2C) customers. You will lead the Customer Success team, building processes, tooling, and journey design to scale while maintaining quality. Strong leadership and technical fluency in CX systems are essential.
The role is hands-on, balancing people management with system ownership and customer advocacy, and is based in the Raleigh-Durham area on a hybrid schedule.
Join us at Adwerx as our next Hybrid Director of Customer Experience & Success in NC, United States.
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