Telehealth Nurse

Job Title:

Telehealth Oncology Registered Nurse

Job Description

This telehealth oncology nursing role focuses on counseling and educating oncology patients about specialty drug therapies over the phone, with no direct patient care or home visits. You provide expert guidance on treatment plans, side effects, and therapy adherence while maintaining strict compliance with contracted and accrediting regulations. Using electronic medical records (EMR), you document all patient interactions thoroughly and accurately in line with industry standards and regulatory requirements.

This position offers the opportunity to contribute to patient care and access within a large healthcare organization, supporting individuals undergoing complex oncology and hematology treatments.

Responsibilities

+ Counsel and educate new and existing oncology patients on specialty drug therapies via inbound and outbound telephone calls.

+ Explain treatment plans and medication regimens clearly to support understanding and adherence to prescribed therapies.

+ Discuss potential and current side effects with patients, providing education on treatment alternatives and strategies to facilitate ongoing therapy adherence.

+ Identify, document, and report adverse events and product complaints to the appropriate manufacturer, the FDA, and other governing authorities in accordance with regulatory requirements.

+ Ensure adherence to contracted and accrediting regulations as indicated by drug specifications and applicable standards.

+ Complete thorough, accurate, and timely documentation of all patient interactions using EMR systems, following good documentation practices and industry compliance standards.

+ Apply telehealth and triage skills to assess patient concerns and determine appropriate next steps or escalation pathways.

+ Utilize oncology nursing knowledge to provide clinically sound education and support for patients receiving oncology and hematology therapies.

+ Use strong computer skills to manage email, word processing, spreadsheets, and web-based programs required for patient care and documentation.

+ Communicate effectively with patients and colleagues both orally and in writing, using techniques such as motivational interviewing to support behavior change and treatment adherence.

+ Read, analyze, and interpret practice standards, professional journals, technical procedures, and government standards and regulations relevant to oncology drug therapies and telehealth practice.

Essential Skills

+ Registered Nurse (RN) with a current unrestricted multi-state compact state license, including North Carolina.

+ 3+ years of nursing experience, with at least 1 year of acute, inpatient care experience preferred.

+ Experience in telehealth, triage, or utilization management in a clinical setting.

+ Oncology nursing or oncology and/or hematology experience preferred.

+ Strong patient education skills, particularly related to specialty drug therapies and side-effect management.

+ Proficiency with electronic medical record (EMR) systems and adherence to good documentation practices.

+ Strong computer skills, including use of email, word processing, spreadsheet, and web-based programs.

+ Effective oral and written communication skills, including the ability to explain complex clinical information in a clear and empathetic manner.

+ Ability to read, analyze, and interpret practice standards, professional journals, technical procedures, and government standards and regulations.

+ Attention to detail and commitment to regulatory compliance when identifying and reporting adverse events and product complaints.

Additional

Skills & Qualifications

+ Oncology and/or hematology nursing experience, particularly in patient education and telehealth, is highly desirable.

+

Experience with motivational interviewing techniques to support patient engagement and adherence to therapy.

+ Experience in acute care, inpatient nursing, or triage is beneficial for assessing patient needs in a telehealth environment.

+ Familiarity with utilization management processes in healthcare settings.

+ Comfort working within a large healthcare organization focused on patient care and access.

+…