Quality Assurance Supervisor

Job Details

• Position:
  Quality Assurance Supervisor – World Courier Logistics
• Hours:
  
  First shift, Monday through Friday with start time flexibility.
• Location:
  
  Onsite at the Cary, NC facility; no remote or hybrid work options.

• Oversee quality‑related activities within the Transport divisions.
• Provide guidance to office and divisional associates on quality and compliance matters.
• Ensure compliance with local regulatory requirements and represent the company before local authorities.

• Review and manage incident documentation.
• Participate in investigations of non‑conformities or deviations from established quality standards.
• Provide quality input for root cause analysis, CAPA, and support corrective and preventive action initiatives.
• Assist in creating comprehensive reports and diligently monitor deviations and subsequent actions.
• Report deviations or potential problems to global QA and local leadership.
• Ensure customer complaints are dealt with effectively.

• Develop and maintain a robust QMS that defines quality objectives, policies, procedures, and performance metrics.
• Organize and support management review meetings in accordance with applicable SOP.

• Oversee the Suppliers Evaluation Program, including local supplier approval/rejection.
• Ensure suppliers meet quality expectations through audits, performance monitoring, and corrective actions.

• Serve as the main auditor contact and communicate with relevant parties.
• Respond promptly to auditor inquiries with accurate information and documentation.
• Work with management to develop and follow up action plans for addressing non‑compliance and provide audit responses in due time.

• Assist in setting up and participating in risk management and change control processes.
• Contact clients when required to communicate changes such as expansions, depot moves, regulatory updates, or clarifications.

• Ensure pest control and cleaning programs are implemented and documented following applicable SOPs.

• Review and verify technical change controls, calibrations, maintenance, and qualification/validation programs.
• Support the review of temperature graphs as defined in applicable SOP.

• Ensure accurate documentation of all quality‑related activities such as SOPs, work instructions, test records, and audit reports.

• Execute tasks using dedicated software tools such as Master Control, SharePoint, or other applicable tools.

• Implement processes to monitor product or service quality throughout the entire lifecycle from design to delivery.
• Manage quality‑related activities related to the Self‑Inspection Report and other quality checks as defined in standard procedures.

• Ensure compliance with industry standards, customer requirements, and internal policies.
• Stay up‑to‑date with regulatory changes and implement necessary QMS updates.
• Ensure all employees comply with Company Policies and Procedures as applicable.

• Develop training programs to educate employees on quality standards, processes, and techniques.
• Maintain initial and continuous training programs related to Good Documentation, Good Manufacturing, Good Distribution, and Good Clinical Practices (when applicable).
• Monitor training compliance and investigate and report non‑compliance.

• Identify opportunities for process improvements through data analysis and continuous evaluation of workflows.
• Participate in client meetings to monitor feedback and identify service improvement areas.

• High School Diploma/GED required; BS in Science, Quality Management, Engineering, or related field desired.
• Minimum 2–5 years of experience in Quality, Operations, or related field in the healthcare industry.
• Minimum 2 years of coordination/supervisory experience in Quality or Operations in the healthcare industry.

• Basic PC skills (MS Word, Excel, PowerPoint).
• Demonstrated understanding of…