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Senior Quality Analyst
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst
Job Description & How to Apply Below
Responsibilities
- Monitors and evaluates the quality of call response times, customer hang-ups and agent contacts
- Implements strategies and initiatives to maintain the highest service standards
- Documents and presents quality issues and performance measures for management review
- Distributes customer satisfaction surveys and conducts customer focus groups
- Makes recommendations regarding tools, techniques or processes that will enhance service quality
- Evaluates customer information management systems and processes
- 3+ years of experience in financial services
- 3+ years of Quality assurance and auditing experience
- 3+ years of experience working in TCC
- FINRA Registrations:
Series 6 or 7;
Series 63 - Bachelor's degree preferred
Position Requirements
10+ Years
work experience
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