Service Assistant, Italian Varied

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Service Assistant

DEPARTMENT: Gordon Ramsay, Guy Fieri, The Smokehouse Coop, Italian

GRADE/FLSA STATUS: H4-Non-Exempt

BADGE COLOR/TYPE: Work Permit – Peach

REPORTS TO: Supervisor, Food Service

SUPERVISES: N/A

Provide excellent service to restaurant customers and restaurant Service Persons

• Interact pleasantly with guests when moving through the dining room
• Know the hours/days of operation
• Complete prep, running, and post shift side-work requirements
• Maintain a neat, clean, organized, safe and comfortable environment for our guests
• Responsible for maintaining required supply levels in the dining room and service kitchens
• Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room
• Assist Servers in clearing, cleaning and resetting tables
• Accommodate the needs and requests of any guest
• Assist servers with delivering orders to guests when possible
• Build relationships with customers
• Abide by appearance standards
• Delight our guests with outstanding service
• Ensure service recovery activities
• Handle money according to procedure
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• High school diploma or GED preferred
• Six months prior food service experience preferred
• Must demonstrate the following essential knowledge and skills:
• Legible handwriting
• Ability to add, subtract, multiply, or divide quickly and correctly
• Excellent customer service and communication skills required
• Willing to learn and be adaptable
• Attention to detail/Observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

• Must be able to carry and balance food service tray
• Must be able to attend to multiple priorities simultaneously
• Must be able to be on feet for 8-hour shift
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays