Supervisor, Food Service, Italian

Job Summary

Manage the day-to-day operations of restaurants and room service.

• Ensure food and beverage products meet standards and make appropriate changes when necessary.
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicate service breakdowns and facilitate opportunity‑seeking meetings to involve all team members in service improvements.
• Address service breakdowns and follow up to ensure guest satisfaction.
• Resolve all guest complaints and relay to the manager.
• Maintain adequate supply levels.
• Assist with department reporting and data analysis as required.
• Maintain standards of excellence in service and cleanliness in the room service outlet.
• Develop and maintain department procedures and guidelines.
• Assist in developing procedures for food service and menu items for maximum guest satisfaction.
• Prepare schedules and station breakdowns.
• Conduct pre‑shift meetings to communicate important information.
• Conduct end‑of‑shift banking functions and complete logs accurately.
• Assist cashiers with voids and overrides.
• Build relationships by greeting guests and staff with a warm, friendly greeting and maintaining an upbeat, positive attitude.
• Serve as a communication liaison to subordinates and the Restaurant Manager.
• Ensure timely delivery of comp requests from VIP services and other casino departments.
• Perform complete set‑up and operation of each scheduled shift.
• Enforce appearance and service standards.
• Delight guests with outstanding service.
• Address team member performance issues and provide continuous positive coaching.
• Develop highly skilled, successful team members and hold them accountable for meeting standards.
• Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy.
• Ensure service recovery activities and personnel actions (interviews, training, terminations, performance reviews, promotions, transfers, disciplinary actions).
• Train subordinates with the knowledge and direction needed for their responsibilities.
• Ensure accurate performance appraisals and work history entries.
• Maintain high morale and motivate the team.
• Monitor cash handling procedures for bartenders and other team members.
• Conduct physical inventory of barware and requisition replacement items as needed.
• Ensure compliance with EBCI liquor laws and Crown ABC Board guidelines.
• Monitor asset control of liquor, draft, and bottled beer and wine.
• Other duties as assigned, including adherence to regulations and corporate policies.
• Establish and endorse Caesars Entertainment business objectives, ethics, and values.

• Staffing, scheduling, ordering, and events.
• Meet & greet pool guests to provide high‑level service.
• Plan and execute pool & beverage events.
• Assist resort staff in fostering a cooperative work environment.
• Respond to and resolve guest complaints promptly with creative problem‑solving.
• Demonstrate knowledge, selling techniques, and service delivery of all beverages.

• High school diploma or GED required; associate’s degree or related field preferred.
• Two years of supervisory experience in a hospitality environment required.
• Three years of experience in food service required.
• RASP certification required (complete within 30 days of hire).
• Serv Safe certification required (complete within 90 days of hire).

• Food preparation and presentation.
• Proficiency with Windows‑based office software (Word, Excel, PowerPoint, Outlook).
• Excellent interpersonal, leadership, and motivational skills.
• Sanitation standards and procedures.
• Multi‑tasking, problem‑solving, and adaptability.
• Attention to detail, teamwork, and professional appearance.

• Stand on feet for an 8‑hour shift, lift 50 lbs, stoop, bend, reach, kneel, twist, and grasp items.
• Move a keg weighing 165 lbs and respond to visual/auditory cues.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations, on narrow/slippery surfaces, and in temperatures up to 95°F.
• Work a flexible schedule, including weekends, evenings, and holidays.

Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.