Pet Retail Experience Lead — Customer Service
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-08-07
Listing for:
PetSmart Store Support Group, Inc.
Full Time
position Listed on 2026-08-07
Job specializations:
-
Retail
Retail Support, Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Pet Smart Store Support Group, Inc. in Cary, NC is seeking a Retail Customer Service Lead (Key Holder) to drive the pet parent experience and oversee store operations. You will lead a team, support training, coordinate promotions, and ensure excellent service at the point of sale and during events.
The role requires strong communication, reliability, and the ability to manage responsibilities in a fast-paced retail environment, with a focus on safety, cleanliness, and customer satisfaction.
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