Senior Account Sales Representative

Senior Account Sales Representative – Spectrum

Eligibility: Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Job Summary: Sells products and services to customers in assigned areas and properties through door-to-door solicitation and by building relationships.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet established objectives relative to sales goals and increased sales volume and penetration through assigned leads and property portfolio.
• Solicit residential customers through door-to-door solicitation, building relationships with property management and explaining available products and services.
• Generate incremental revenue from existing customers by adding new or additional services or upgrades.
• Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitor activities throughout the assigned territory; inform manager of any changing competitive pricing programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs.
• Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders, and sales reporting.
• Collect and account for funds and provide receipts according to company policy and guidelines.

• Skills, Abilities, and Knowledge:
  • Ability to read, write, speak, and understand English.
  • Knowledge of cold‑call sales skills, persuasion, and clear communication.
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
  • Ability to work outside for extended periods in any season and/or during inclement weather.
  • Familiarity with computer operating systems, consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and software applications.
  • Ability to complete documentation accurately.
  • Ability to build mutually beneficial relationships with all management at assigned properties.
  • Ability to communicate orally and in writing in a clear and straightforward manner.
  • Ability to maintain confidentiality.
  • Ability to deal with the public in a professional manner.
• Education: High School Diploma or equivalent work experience.
• Related
  
  Work Experience:
  
  Minimum of 1 year experience in sales or customer service.
• Certifications and/or Licenses: Valid driver’s license with a satisfactory driving record within company required standards.

• Ability to maintain a high level of self‑motivation.
• Ability to maintain favorable relations with subscribers, vendors, and employees within the service area.
• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
• Ability to prioritize and organize effectively.
• Ability to use personal computer and software applications.
• Knowledge of cable or telecommunications services.
• Experience with consumer education of products and services.

• Office environment and/or outside environment with exposure to inclement weather.
• Must be able to lift 10–20 pounds for 20–30 feet.
• Exposure to moderate noise levels.
• Must be able to work evenings and weekends.
• Variable hours: may include weekends, holidays, and split days off.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.