Senior Business Development Representative (Senior BDR

Senior Business Development Representative (Senior BDR)-Hybrid About Tillster

Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants.

We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same:
Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device – one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

The Senior Business Development Representative (Senior BDR) owns new-business pipeline generation for Tillster's enterprise sales motion: qualifying inbound leads and running proactive outbound prospecting to build qualified pipeline and booked meetings for the enterprise Account Executive team. This role reports directly to Sales leadership. There is no dedicated BDR manager layer today, so the Senior BDR is expected to operate with real autonomy: configuring and troubleshooting their own tools, exercising judgment on messaging and targeting strategy, and escalating genuine blockers promptly rather than working around them silently or waiting to be asked.

“Senior” in this role's title reflects the level of independent judgment and technical ownership required, not simply tenure.

• Manage and qualify inbound leads for the enterprise sales team, applying defined scoring and qualification criteria to prioritize and route leads efficiently.
• Independently build, QA, and iterate outbound sequences in Apollo (cold ICP, warm re‑engagement, entry‑point product), including A/B subject‑line testing, without requiring a manager or engineer to diagnose configuration errors.
• Conduct discovery conversations to understand prospect needs, decision‑making structure, and timeline, and deliver compelling initial positioning of Tillster's platform.
• Own the quality and deliverability of the outbound program: monitor sending‑domain health, personalization accuracy, and quality metrics (connect rate, reply rate, open rate); identify and resolve issues — such as a broken personalization token or a cold sending domain — within 24 hours of discovery, not weeks.
• Collaborate closely with enterprise Account Executives to coordinate handoffs, align on target account strategy, and support pipeline coverage goals.

• Maintain accurate, real‑time activity and pipeline records in both Apollo and Hub Spot, Tillster's system of record.
• Verify, and identify issues while testing Hub Spot workflows and Apollo sequences independently; elevate platform‑level issues with a clear diagnosis and suggested fix already in hand.
• Provide regular, self‑generated reporting on activity and pipeline metrics to the hiring manager, flagging risks and opportunities proactively rather than on request.

• Exercise independent judgment in balancing outreach volume against personalization and relevance; raise and discuss any planned deviation from agreed messaging or targeting strategy rather than implementing it unilaterally.
• Escalate blockers the same day they are identified, with a recommended path forward rather than a status update alone.
• Produce original, account‑and product‑specific work product. AI tools may be used to support drafting, but deliverables (playbooks, sequences, messaging) must reflect independent research and value add, Tillster‑specific detail, and the author's own command of the material; not generic or templated output.

• Must demonstrate independent, hands‑on technical fluency with Apollo and Hub…