Business Development Manager

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

A people-management role accountable for the performance, capability and conduct of Klipboard's Business Development team in Cary. You own the top of the North America new-business funnel: the outbound activity that creates qualified pipeline, the standard at which it is done, and the number it delivers.

This is a hands-on management role in a 100% office-based team. You coach on the floor, listen to calls, run the daily rhythm and hold people to a standard - and you carry the team's contribution to pipeline as your own target. You are also accountable for the things a manager cannot delegate: hiring well, developing people, addressing underperformance early, and retaining the team you build.

• Lead, coach, and develop a team of Business Development Executives, driving performance, capability development, and employee retention.
• Take accountability for the delivery of qualified pipeline targets and overall business development team performance.
• Establish and manage daily and weekly operating rhythms, including activity management, pipeline reviews, one-on-one coaching sessions, and team meetings.
• Provide ongoing coaching and mentoring through call reviews, live feedback, objection-handling support, and qualification best practices.
• Oversee the recruitment, selection, onboarding, and integration of new Business Development Executives.
• Manage employee performance proactively, recognising high performance and addressing performance concerns in a timely and appropriate manner.
• Develop team capability and career progression pathways to support succession planning and future sales talent development.
• Collaborate with Sales and Marketing leadership to define target accounts, territories, and outbound sales priorities.
• Ensure high standards of outbound sales activity, including targeting, messaging, qualification processes, CRM data quality, and opportunity handover practices.
• Maintain accurate CRM records, pipeline data, activity tracking, and forecasting information to support effective decision-making and performance reporting.
• Partner with Marketing to optimise campaign follow-up activities, improve lead quality, and provide feedback to enhance demand generation efforts.
• Ensure opportunities handed over to Sales are appropriately qualified, accurately documented, and aligned with agreed qualification standards.
• Monitor pipeline performance and forecast attainment, identifying risks early and implementing corrective actions where necessary.
• Ensure all outbound activities comply with data protection requirements, marketing consent regulations, and company standards.
• Promote a professional, customer-focused approach to prospect engagement, ensuring positive first impressions and high-quality interactions.
• Foster strong collaboration with Sales, Marketing, Talent Acquisition, and other stakeholders to achieve business objectives.
• Build and maintain a high-performance, inclusive, and engaging team culture that encourages accountability, growth, and professional…