Inside Sales Representative

At Mid-Ohio Air Conditioning it is our mission to provide customers with professional, value based, relational services tailored to each specific need. We provide preventive maintenance, equipment replacement, tenant build out, service, and design-build services.

Position Title Inside Sales Representative Department Service

Reports To Sales Manager Direct Reports

Non-Exempt Position Type Full-Time, On-Site Work Location 1605 Westbelt Dr, Suite 200, Columbus, OH Revision Date September 1, 2026 (v)

Mid-Ohio Air Conditioning (MOAC) is a commercial, industrial, and institutional HVAC service and construction contractor serving central Ohio; this role has no residential service responsibility. The Inside Sales Representative supports company revenue growth and service excellence by reviewing technician recommendations and turning them into accurate estimates and professional, timely proposals — covering parts, materials, labor hours, subcontractors, and rentals — so that repairs and projects close while the issue is still top-of-mind for the customer.

This position works in support of Sales Engineers, technicians, customers, the Sales Manager, and the Operations Manager. It partners closely with technicians, lead technicians, dispatchers, and coordinators to build proposals with a clear scope of work, communicate to customers how a repair will affect their normal work schedule and environment during performance, and coordinate scheduling of the work through Dispatch, who own the actual schedule.

The Inside Sales Representative fills the gap between the sales-related work the Service Manager role historically carried, the quick-turn proposals Sales Engineers produce directly, and the identification of larger sales opportunities — while also supporting the development, input, renewal, and profitability reporting of preventive maintenance agreements, service labor agreements, and warranty agreements.

Success in this role means technician recommendations are turned into accurate, professional proposals quickly enough to close the sale, customers understand the scope and schedule impact of the work before it starts, PM and service agreements renew profitably and on time, and purchase orders and parts/equipment tracking behind sold work are clean and current.

• Review technician recommendations and interpret what is needed in terms of parts, materials, labor hours, subcontractors, rentals, and other scope elements.
• Produce accurate estimates and professional, customer-ready proposals with a clear scope of work on a timely basis, so the sale can close while the issue is at the forefront of the customer’s mind.
• Verify pricing, labor hour, and material assumptions against current MOAC pricing standards before a proposal goes out.
• Assist with proposals and initial documentation of turnover for startups, commissioning, and warranty repairs as directed by the Operations Manager and Sales Manager.

• Communicate to customers the impact a repair or project will have on their normal work schedule and building environment during performance of the work.
• Support Sales Engineers, technicians, the Sales Manager, and the Operations Manager by producing proposals and estimates that let them focus on customer relationships and larger opportunities.
• Assist in identifying opportunities for larger sales that surface through technician recommendations or quick-turn proposal activity, and route them to the Sales Manager.
• Serve as a responsive point of contact for customers awaiting a proposal or scope clarification.

• Wo…