Security Officer - Level 1 Sunrise

Security Officer - Level 1 (Full Time; Sunrise)

Cherokee, NC, United States

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Security Officer

DEPARTMENT: Security

GRADE/FLSA STATUS: H9--Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Security, DR Security Supervisor

SUPERVISES: N/A

JOB SUMMARY:

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Chain of Command:
  Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
• BOC:
  Classroom Training of expectation during Security Officer Trainee’s training period
• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor

• Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally
• Verify and escort Game Technicians
• Issue and inventory badges for visitors and vendors
• Provide and maintain service standards to guests as set by department
• Work closely with surveillance
• Work closely with Cherokee Emergency Services
• Retrieve and verify lost and found items
• Patrol parking lots (Per approval of Risk Management); direct traffic; assist with valet parking
• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

• Demonstrate advanced proficiency in Level 1 duties
• Demonstrate proficiency in report writing
• Respond to emergency situations calmly
• Resolve customer disputes professionally
• Successful rating on last performance appraisal
• Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 85 or above
• No more than (5) attendance points
• Must obtained level two (2) Security Department for at least (3) months continuous employment
• No more than (1) minor (36.3) write up within a year

• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• Possess and demonstrate the ability to handle difficult situations/guests well
• Role model in providing great customer service to our players
• Learn and greet guests by name and build relationships with guests
• Seek coaching from supervisors to improve performance
• Ability to perform special tasks as needed
• Step up in emergency situations and lead team through the proper emergency procedures
• Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
• Able to produce reports in spreadsheet analysis format as needed
• Able to operate eviction database
• Demonstrate a high level of guest service skills
• Demonstrate consistent support of Management and Company decisions
• Role model of Professionalism, which includes promoting an environment free of rumors and negativity
• Provide accurate information to supervisors (staffing needs, training needs, guests needs)
• Answer co-worker questions and know where to obtain additional information
• Assist the supervisors in understanding the Security officer perspective
• Complete special projects in timely fashion
• CPR and First Aid Certified
• Highly successful rating on last…