Field Service Technician; Appliance Repair - Greensboro​/Winston Salem, NC

Field Service Technician (Appliance Repair) – Greensboro / Winston Salem, NC

Join LG Electronics North America as a Field Service Technician (Appliance Repair) located in the Greensboro, NC metro area. We are looking for an innovator to join our dynamic Customer Service team. All candidates must be able to work coverage in the Greensboro metro area including Greensboro, Winston Salem, High Point, and Lexington.

• Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix‑right‑first‑time, revisits, parts management, OT%).

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (refrigerator/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to trouble‑shoot, diagnose, repair, and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

$50,400—$58,700 USD

• No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance‑based Short‑Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group rate life and disability insurance.

• Eligible for the relevant benefit programs offered through partner agencies.

Entry level

Contract

Engineering and Information Technology

Consumer Electronics

LG believes that diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has affirmative action to ensure applicants are employed and employees treated without regard to these characteristics. LG believes that pay transparency is a key part of diversity, equity, and inclusion.

Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.