Instrument Installation Specialist; Laboratory Diagnostic Systems - Automation

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Job Location:

Eastern U.S. Near a major airport. Remote. The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs Siemens Diagnostic equipment at our customer sites. The Specialist represents the "%60

Face of Siemens%60" to the customer. The Instrument Installation Specialist reports to the Regional Implementation Manager (RIM). Candidate should live near a major airport. Additional travel may be required outside of assigned territory. Company vehicle is provided, also for private use.

Service Area – Remote (up to 90% travel). Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM.

• Installs Atellica, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by performing Start-up and calibration of systems within a planned project timeline. Supports break/fixes during the entire project cycle, communicates, escalates technical issues and delays to keep installation projects on schedule; assures quality; schedule, budget and customer satisfaction during project implementation phases.
• Evaluates site layout and installation quality of our mechanical install vendors, starts-up in accordance with factory instructions and specifications; troubleshoots technical problems and repairs out-of-box failures errors; orders missing or damaged parts; provides feedback to vendors, factory, project management and planning.
• Uses the tools provided to document the predefined installation tasks.
• Provides expert-level mentoring support to field service organization.

• Technical training or degree, associate’s or higher; minimum of 2-3 years of experience with Atellica/CI1900 system, Automation, installation, or service.
• Basic understanding of facilities and electrical requirements.
• Ability to travel overnight 90% of the time; may require weekend work.
• End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.
• Expert level troubleshooting skills and capability to evaluate room layout and site planning.
• Must be able to effectively set up and connect hospital networks to Siemens remote diagnostics.
• Must be organized, self-sufficient and capable of working with little or no supervision.
• Individual must possess a valid driver’s license in good standing.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability and experience to establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Strong customer service and communication skills.

• Performs complex equipment installation, investigative tests, and repairs.
• Performs ATP, calibrations, and precision on diagnostic products.
• Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes required documents for all installations.
• Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
• Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.
• Successfully demonstrates thorough/advanced knowledge of a technical or specialty area.
• 2-3 Years of successful experience in area of responsibility and successful demonstration of key competencies.

Base Pay Range: $82,300 - $113,168. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term…