Field Service Tech - HFFS & Tray Sealing Equipment

Job Overview

Ossid is seeking a skilled Service Technician to support our customers throughout the full lifecycle of our machinery. As a subject‑matter expert, you will provide both technical guidance and hands‑on support for horizontal form fill and seal (HFFS) and tray sealing equipment. This role requires problem‑solving, innovation, and a commitment to helping customers optimize their operations for efficiency and cost‑effectiveness. Reporting to the HFFS Product Line Manager, you will be responsible for machine assembly, factory acceptance testing (FAT), field installations, upgrades, and emergency service.

Rocky Mount, NC

• Troubleshoot, repair, assemble, install and integrate complex machinery, applying advanced technical knowledge and independent problem‑solving.
• Ensure equipment meets inspection, testing, quality and operational standards.
• Lead or supervise customer personnel during equipment installation, integration, and service activities.
• Diagnose and resolve equipment discrepancies.
• Build and maintain strong customer relationships, identify improvement opportunities and recommend product enhancements.
• Interpret engineering drawings, wiring schematics, specifications, manuals and technical instructions.
• Collaborate with Operations to resolve customer inquiries and provide timely technical support.
• Partner with Sales and Engineering to address installation, integration and service‑related issues.
• Conduct final assembly, quality testing and shipment preparation for new equipment.
• Prepare detailed trip reports to document equipment status, service performed and potential parts or upgrade opportunities.

• Minimum 5 years of experience in technical support, machinery assembly or servicing electro‑mechanical systems.
• Willingness to travel up to 25% (primarily domestic).
• Strong interpersonal and customer service skills.
• Mechanical and electrical proficiency with hands‑on assembly and automation experience.
• Strong troubleshooting and independent decision‑making skills.
• Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.
• Ability to manage multiple tasks simultaneously.
• Familiarity with CAD tools such as Solid Works and AutoCAD.

Total compensation includes salary, comprehensive medical/dental programs, life insurance, generous paid time off and a retirement savings plan with company match. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.

Please contact us to request accommodation.