CFESA Master Service Technician - Charlotte

As a Master Service Technician, you will deliver customer service in the field to define service problems, collect data and diagnose repair work to be performed. You will be a partner to our customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring equipment is running at full capacity.

On‑job training with available on‑demand technical support, as well as ongoing formal hands‑on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement. Receive a company service vehicle, fuel card, tablet, and cell phone for business use. Market‑leading benefits program, including 401k and paid time off. Extensive training and technician support to help you achieve your goals.

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware‑washing, and other specialty food service equipment.
• Demonstrate mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose, and repair commercial kitchen equipment, including cooking, refrigeration, ware‑washing, and other specialty food service equipment.
• Communicate with manufacturers as needed to help with diagnoses and part identification.
• Consult with the Technical Assistance Group for technical support while on‑site.
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy.
• Promote and recommend other services provided by Smart Care to customers when needed.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.
• Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support.

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions.
• Ability to work on ladders, roofs, and in rare cases, high, precarious places.

• High School Diploma or equivalent.
• 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant adjacent industry experience.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to be involved with an emergency on‑call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Immigration sponsorship not provided.
• Relevant technical training, licenses, and/or certifications (e.g., EPA, CFESA) or relevant military experience.

Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot‑side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC. We are OEM‑agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at