Customer Service Specialist - Internal

Customer Service Specialist

We are currently looking for a hard-working Customer Service Specialist (CSS) with a passion for helping others become part of our WRC team. The Customer Service Specialist responds to inquiries from both internal and external customers timely and proficiently. This position will support all Wake County programs and departments. This is a wonderful opportunity for the applicant that wants to begin a career in Human Services.

This position offers a unique opportunity to work with and learn about several programs and sections of Human Services and local government.

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a few special initiatives that are impacting services and programs throughout our entire agency.

Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing innovative and exciting enhancements to our services to ensure Wake County is the healthiest place to live.

Please include ALL prior work experience on your application and resume.

• Exceptional customer service skills
• Customer service experience in a fast-paced social service, health care or office environment
• Familiarity and experience with social services programs
• Administrative experience in a healthcare setting working with healthcare records including electronic medical records
• Cash handling experience
• Experience acting as the first point of contact for a company or agency
• Bilingual
• Experience working in a Wake County Regional Center
• Experience supporting Wake County Public Health and Social Services divisions

• Excellent customer service skills
• Attention to detail and accuracy
• Ability to serve and meet the needs of a high number of clients
• Ability to adapt quickly to a variety of changing work demands
• Ability to handle confidential and sensitive information in a professional manner
• Ability to communicate effectively and work as a member of a team
• Detailed knowledge of the programs and services that are represented at the Western Regional Center and a basic knowledge of other county departments/programs and resources

Location:

HSC Weather bridge Cary, NC 27513

Employment Type:

Regular

Work Schedule:

Mon - Fri 8:30 am - 5:15pm

Hiring Range: 25.70 - 28.83

Market Range: 25.70 - 31.96

Posting Closing Date: 7:00 pm on 8/28/2026

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.

With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms.

Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees.

Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless…