Support Technician

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

The Support Technician performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. This role has several assignments that may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. You may act as liaison between customers / employees and department plans / programs.

This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.

• Support departmental programs by performing specialized transactional and administrative tasks that keep operations running smoothly.
• Analyze and resolve issues using sound judgment, confidentiality, and knowledge of departmental practices.
• Serve as a liaison between employees, customers, and department programs to ensure clear communication and problem resolution.
• Maintain accurate documentation and follow company policies to support internal processes and compliance.
• Collaborate with cross‑functional teams to improve workflow, support projects, and strengthen internal service delivery.

• Strong administrative, technical, and analytical skills with experience supporting business operations.
• Ability to manage confidential information with professionalism, discretion, and integrity.
• Strong communication skills and a collaborative mindset.
• Detail‑oriented and dependable with the ability to manage multiple tasks and respond to changing priorities.
• A problem‑solver who seeks continuous improvement and brings a customer‑focused approach to daily work.

• High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.

2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.

3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.

4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate…