Call Center Operator

Position: CALL CENTER OPERATOR
Patient Support – Connect, Schedule, and Care!

We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.

What You’ll Do:

Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYNAssist patients with portal registration, refill requests, and general questions

Route calls, take messages, and provide personalized support to patients and providers

Ensure accurate patient information and maintain HIPAA compliance

Support staff with scheduling overflow and special patient needs

Knowledge, Skills, & Abilities:

Comfortable using multi-line phone systems

Bilingual (English/Spanish) preferred, but not required

Computer literate, organized, and able to thrive in a fast-paced environment

Education & Experience:

High School diploma or equivalent

Experience using multi-line phone systems

Compensation:$16.50/hour flat + opportunity for bonus if call metrics are met or exceeded

Why You’ll Love Working Here:

Great Company Culture – supportive, collaborative team

Work/Life Balance – work stays at work!

Time Off – 2 weeks PTO, 10 paid holidays, and sick time Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability

Future Planning – 403(b) retirement plan

This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
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