Loan Quality Review Specialist

About the Role

The Credit Administration Specialist will provide oversight for the loan department staff as assigned and monitor processes for continuous improvement, efficiency, and compliance with applicable regulations, with a heavy focus on loan quality control objectives that are consistent with the bank's goals. They will manage various projects to assist with the overall credit quality of the loan portfolio with emphasis on adherence to policy and procedure.

Employee will have extensive contact with bank staff and will interact in a professional and courteous manner, conducting themselves in a manner that enhances the overall efficiency and image of the bank.

• 50% Manage Quality Control function for Commercial Lending. This includes reviewing all credit actions for compliance prior to approval, collaborating with Loan Operations team for pre/post‑approval review and managing correspondence from GBCI Quality Control team on reviews completed. Quality Control functions include loan coding, risk rating scorecard, non‑OO CRE underwriting, credit metrics.
• 20% Coordinate with Credit Administration Team on projects assigned by GBCI – including internal and external audit preparation, GBCI Loan Operations projects, problem loan reports and nCino.
• 20% Maintain a high level of knowledge with nCino lending platform. Manage ongoing training and compliance for nCino platform with Credit Administration. Serve as an nCino resource for lenders, underwriting team and loan operations team. Interface with GBCI nCino team and TFB SMEs on new product releases, testing and communication.
• 10% Cross‑train in Laser Pro Document Generation process to provide an understanding of processing and documentation process.

• 2‑3 years of experience in commercial credit structuring and underwriting, including time spent in preparatory positions.
• A bachelor's degree with a business and/or finance emphasis.

• Must possess strong verbal and written communication skills.
• Ability to fully understand, analyze and structure various types of commercial loan requests.
• Ability to fully understand various sectors of portfolio management including risk rating, concentration analysis, stress testing, problem loan management and loan review.
• Ability to prioritize, meet deadlines, and handle multiple tasks simultaneously in a fast‑paced, diverse, and growth‑oriented environment.
• Must be flexible and able to work in cooperation with other bank staff and officers.
• Must be able to deal with problems and difficult customers in a professional manner.
• A significant level of trust and diplomacy is required; in‑depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day‑to‑day experience.
• Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
• Thorough knowledge of various office software. Proficiency in Word, Excel, PowerPoint, email and calendaring.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to climb stairs.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6–8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be…